A woman with long blonde hair, glasses, and earrings wearing a black blazer sits on a beige couch with black-and-white patterned pillows, holding a small open notebook in her hands. Two framed black-and-white sailboat pictures are on the wall behind her. On the coffee table in front of her, there are books, a bowl of green vegetables, and a chess set, with a red smartphone on the couch.

Leadership Development & workshops

Bespoke group sessions and workshops for luxury brands and customer-focused organisations looking to develop stronger leaders, build meaningful relationships and create exceptional experiences.

You know how much your organisation's success depends on the people who represent it. From the way a manager handles a difficult conversation to how someone makes a client feel, it's often the everyday interactions and decisions that make the biggest difference. And as technology continues to change how we work, you're thinking about how to prepare your people for what's ahead without losing the human connection that sets your brand apart.

Having worked my way from Sales Associate to CEO, with leadership roles at Harrods, Bicester Village and Dubai Mall, I understand these challenges first-hand. Through group sessions and workshops tailored to your organisation, I bring that experience directly to your people, helping them think differently about how they lead, connect with others and contribute to the success of the business.

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You want to see your people grow, and the business grow with them.

Imagine a manager finally having the difficult conversation they've been putting off, and seeing their team respond positively. Or someone recognising an opportunity to make a client's experience more personal, and taking the initiative to do something about it. These might seem like small moments, but over time, they can make a real difference to how people lead, work together and represent the business.

That's the kind of change I want to encourage. Drawing on my own leadership experience, I'll help your people look at familiar situations differently, challenge established ways of thinking and explore ideas they can put into practice. So the time you invest in developing your people continues to make a difference long after our time together.

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  • “Laura has a natural ability to understand people, bring out the best in them and help them move forward with greater confidence and clarity.”

    “During her time on the NSPCC Fundraising Board, I saw first-hand how effectively she could engage different personalities, challenge constructively, encourage others and create momentum around a shared goal. She combined warmth and empathy with sound judgement, energy and a very practical approach to problem-solving."

    — Diala, MBE

  • “She trusted her leadership team to shape the answers, and the result was always greater than the sum of its parts.”

    “She has a rare gift for spotting and unlocking talent: many of the people she brought in and backed now hold senior leadership roles at Harrods. Where people doubt themselves, she quietly challenges that thinking and backs her belief in them with practical insight from her own experience.”

    — Emma, Senior HRBP

  • “Laura leads with warmth, integrity and a genuine belief in people.”

    “She has always had a clear view of what great leadership looks like, combining high standards with an ability to make people feel valued, supported and trusted.

    What has always stood out to me is her ability to bring out the best in those around her, often giving others the confidence to achieve more than they believed possible.”

    — Lee, Co-Founder

Areas we can explore with your team

Every organisation has its own challenges, priorities and ambitions. These are some of the themes I can bring into your business through bespoke group sessions and workshops, drawing on my experience of leading international luxury businesses. Each can be tailored to your people, the conversations you want to encourage and what you'd like them to take away.

  • 01 - Personal Leadership Brand

    Understand your impact and lead with intention.

    Exploring how others experience your leadership, what you want to be known for and how to bring your values and strengths into the way you lead every day.

  • 02 - A Culture of Excellence

    Turning high standards into everyday behaviours.

    Understanding how to create a culture where people take pride in their work, know what's expected of them and take responsibility for delivering the high standards you stand for.

  • 03 - Unlocking potential through leadership

    Bringing out the best in the people you lead.

    Exploring how to balance encouragement with constructive challenge, helping leaders recognise potential in others, build confidence, and support their people to achieve more.

  • 04 - Executive presence and influence

    Being heard, trusted and taken seriously.

    Helping leaders understand the impression they make, communicate with greater confidence and build the influence they need to make an impact with colleagues, teams and senior stakeholders.

  • 05 - Leading the Brand Experience

    How leadership shapes the experience your clients receive.

    Exploring the connection between how people are led and how they look after clients, and the role leaders play in creating consistently exceptional brand experiences.

  • Something else in mind?

    These themes are simply a starting point. I'm equally happy to develop a bespoke session or workshop around a particular challenge, opportunity, or priority within your organisation.

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This could be right for your organisation if…

You have talented people across your business, but you'd love to see the same care, initiative and high standards more consistently throughout your teams.

You're developing managers who are excellent at their jobs, but could benefit from support with leading, influencing and getting the best from others.

You want your people to look beyond the immediate transaction and build the kind of client relationships that encourage loyalty and repeat business.

You're noticing how AI and technology are changing your industry, and want to help your people understand what that means for their roles and the clients they serve.

You want your people to feel more confident speaking up, using their own judgement and taking responsibility for the difference they make.

You're looking for an experienced outside perspective to help your team explore a particular challenge, opportunity or new way of working.

What I can help your people do differently…

Lead their teams more effectively, having important conversations, setting clear expectations and helping others perform at their best.

Build stronger relationships with clients, understanding what matters to them and making every interaction feel more personal.

Take greater ownership of their work, using their judgement, recognising opportunities and feeling confident enough to act on them.

Communicate with greater confidence and influence, whether they're contributing to a senior meeting, leading a team or representing your brand.

Understand their value in a changing world, recognising where technology can support their work and where human connection, experience and judgement matter most.

Create more memorable client experiences, paying attention to the details and interactions that make people feel valued and encourage them to return.

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How we'll work together

I'll start by getting to know your organisation, the people you'd like to bring together and what you're hoping to achieve. Whether you're looking to develop your leaders, strengthen client relationships or explore a particular challenge, we'll agree on an approach that feels relevant to your business.

From there, I'll create a tailored experience that combines insights from my own leadership career with open discussion, real examples and ideas your people can take back into their everyday work.

  • Sessions can be arranged as a one-off workshop or a series of group sessions, depending on your objectives and the needs of your team.

    We'll agree on the most suitable format, duration, and timings together.

  • Each engagement is tailored to your organisation, but will typically include:

    • An initial consultation to understand your objectives and the people attending.

    • A group session or workshop developed around your chosen theme or specific business challenges.

    • Practical insights and real-world examples drawn from my experience leading international luxury businesses.

    • Open discussion and opportunities for your people to share experiences, explore different perspectives and learn from one another.

    • Practical ideas and approaches participants can apply in their roles.

  • As each engagement is bespoke, the investment will depend on the format, duration, number of participants and level of preparation involved.

    Following our initial conversation, I'll put together a proposal outlining my recommended approach and the investment required.

Enquire About Working Together

Let's talk about what your people need.

Whether you have a particular theme in mind or would like to explore how I could support your team, I'd love to hear more about your organisation and what you're hoping to achieve.

Share a few details below and I'll be in touch to discuss how we might work together.

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The information you provide will only be used to respond to your enquiry and discuss how we might work together.

fREQUENTLY ASKED QUESTIONS

  • Absolutely. Whether you're bringing together senior leaders, emerging managers, or customer-facing teams, I'll tailor the content and conversations to their responsibilities, experience, and the challenges they're facing at work.

  • The five themes I've outlined are starting points rather than fixed programs. If there's something happening within your organisation that you'd like your people to explore, we can develop a session around that. We'll discuss what you're hoping to achieve and agree on an approach that makes sense for your team.

  • I bring over 30 years of experience working within and leading international luxury businesses, so the examples and perspectives I share come from situations I've experienced myself. My approach is conversational and practical, giving your people the opportunity to explore ideas, share experiences, and consider how they might approach things differently.

  • Not everyone feels comfortable speaking up in a group, and I understand that. I'll take the people attending into consideration when planning the session, creating opportunities for participation without putting individuals under unnecessary pressure. The aim is for everyone to feel comfortable contributing and learning from the experience.

  • Luxury retail is where I've built my career, but many of the lessons I've learnt about leadership, human connection and creating exceptional experiences apply beyond the industry. My sessions are particularly relevant to retail, hospitality and other customer-focused organisations where people play an important role in the success of the business.