“I have had the pleasure of working with Laura for over three decades across Retail Operations, Merchandising, Brand relationships and the most senior leadership roles. From the day we met, she has stood out as courageous, curious and determined. Whether stepping up within a familiar area or taking on an entirely new role, she has worked incredibly hard to understand the challenges and opportunities, tackle them systematically and leave something significantly better than she inherited. This breadth of experience gives Laura the insight to understand complex workplace challenges quickly and help others find a practical way forward.

I have seen Laura lead people through exceptionally challenging situations, giving them the support, confidence and clarity they needed to move forward and succeed.

With more than 30 years of experience, Laura has encountered most of the situations people face at work, from navigating a promotion and leading through major change to working effectively with every personality type. Her particular strength is listening closely, communicating clearly, and helping people recognise their capabilities, identify what holds them back, and take purposeful action toward their potential.

Laura is a tenacious, inspiring leader who recognises people’s strengths and consistently nurtures the best in them. Her combination of empathy, insight and constructive challenge makes Laura an exceptionally effective coach for anyone who wants to grow in confidence, navigate change or achieve more than they thought possible.”

— Sarah, Chief People Officer

“What stood out most to me was how personalised the coaching felt. Laura didn’t apply a one-size-fits-all method, she really listened and adapted the approach to how I naturally think and learn. I felt challenged, supported and understood throughout the process.

The coaching gave me practical tools I still use daily, particularly around networking, positioning and communicating my story with confidence. I also appreciated how human and approachable the sessions felt. I never felt judged or “managed”, I felt genuinely supported, and I honestly wish I had done it sooner. If you’re considering this coaching, I would genuinely say do it.”

— Dorothy, Retail Trade and Marketing Manager

“I came to Laura as someone who worked hard and delivered, but who had become caught in the operational detail when I needed to be stepping back and growing into the next level of my career.

I was my own worst critic, and that inner voice often held me back from backing my own judgement in the room. Laura helped me see it differently.

The thing she does better than anyone is reframe. I'd bring her something I saw as a limitation, and she'd turn it round until I could see the capability was already there. That shift changed how I lead. She helped me get clear on the kind of leader I want to be and then gave me practical tools to becoming my own authentic leader.

The wins have been real. I've grown the confidence to hold my position and to say no when something isn't right, grounded in clear rationale rather than a fear on my perception. I turned a period of overload into a structured case to support my remit for the better. And I stopped equating being across every detail with being in control.

Laura builds your confidence without ever inflating it. She backs you, challenges you when you need it, and holds belief in what you're capable of until you start to believe it too. I'm more confident, more capable because of Laura support in truly listening, understanding & high level coaching, I can't recommend her highly enough.”

— Fallon, Senior National Account Manager

“Laura leads with warmth, integrity and a genuine belief in people. She has always had a clear view of what great leadership looks like, combining high standards with an ability to make people feel valued, supported and trusted.

What has always stood out to me is her ability to bring out the best in those around her, often giving others the confidence to achieve more than they believed possible.

Throughout her career, Laura has built strong teams, developed future leaders and created environments where people feel empowered to contribute and succeed. She is quick to recognise the efforts of others and never misses an opportunity to champion the people she works with. Her guidance has been invaluable to me personally. At important moments throughout my career, she has provided perspective, encouragement and honest advice. She remains someone whose judgment I trust and value enormously.”

— Lee, Co-Founder

“In our very first conversation, she told me she didn’t want a list-taker. She wanted someone who would challenge her thinking and bring different perspectives. That openness defines her leadership. When Covid closed our doors, she saw what customers needed and planted the seed of an assisted shopping concept that has since become a major part of the business. When we restructured after the pandemic, she didn’t simply deliver the cost brief. She used it to create a leaner, better-connected business, where frontline teams were closer to leadership and led by more experienced, highly skilled leaders, lifting both engagement and performance.

What makes her an exceptional coach is how she draws out the best in other people’s thinking. She trusted her leadership team to shape the answers, and the result was always greater than the sum of its parts. She has a rare gift for spotting and unlocking talent: many of the people she brought in and backed now hold senior leadership roles at Harrods. Where people doubt themselves, she quietly challenges that thinking and backs her belief in them with practical insight from her own experience. Commercially sharp, endlessly curious, warm and energising, she is brimming with possibilities. Any senior leader would be lucky to have her in their corner.”

— Emma, Senior HRBP

During her time on the NSPCC Fundraising Board, I saw first-hand how effectively she could engage different personalities, challenge constructively, encourage others and create momentum around a shared goal. She combined warmth and empathy with sound judgement, energy and a very practical approach to problem-solving.

Her contribution went well beyond ideas. Laura was able to build trust, motivate teams and turn enthusiasm into action, particularly through her work championing the NSPCC within Harrods and helping to develop initiatives that brought people together around the charity’s mission.

She has a genuine instinct for people, an ability to listen and read situations well, and a strong sense of how to support, influence and inspire others. Those qualities, together with her commercial experience and leadership background, make her exceptionally well suited to executive and life coaching, particularly for leaders looking to become more effective in how they manage, motivate and develop people.

— Diala, MBE

“She listens, encourages, and challenges with warmth and insight, leaving you feeling motivated and confident. Having worked in retail herself, she understands first-hand the pressures and challenges I face, making her coaching particularly relevant. She gives me the space to think clearly, the challenge to think differently and the confidence to act. I can’t recommend her highly enough.”

— Jill, Business Advisor & Consultant

“After stepping into a new role feeling overwhelmed and facing imposter syndrome, I've developed strong executive presence, greater confidence in articulating business rationale, and clarity in defining a strategy for my team.

I now lead with more focus, structure, and self-belief, which has significantly improved how I show up and perform day to day.”

— Sarah, Retail Director

“I could feel there were things in my career holding me back, but Laura helped me understand and dismantle them. She is kind, thoughtful, and brings such a personal approach that it was easy to trust her and be guided. I unlocked insights I didn’t realise were there, saw results quickly, and came away with a renewed sense of confidence and energy. I couldn’t recommend Laura enough!

— Robyn, Head of Marketing